Refund Policy

Last updated: 10 October 2026

Senum is operated by Umut Celal Özçelik, an individual based in Istanbul, Türkiye ("Senum", "we", "us"). Questions about a purchase: support@senumplay.com.

Purchases on our website (Paddle)

• You can request a full refund within 14 days of any web purchase (monthly, yearly or lifetime), no questions asked.
• Web orders are processed by Paddle.com, our Merchant of Record. You can request a refund by replying to your Paddle receipt email, through paddle.net, or by writing to us.
• You can cancel a web subscription at any time. Pro stays active until the end of the period you paid for and is not renewed.

Purchases in the App Store or Google Play

These purchases are made with Apple or Google, and refunds are handled by them under their policies:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refund requests

Free trial

The 3-day trial is free. If you do not buy Pro, nothing is charged when it ends.